Dates, Guest Count & Rain Dates:
Q. How do I confirm a date?
A. After you have decided on a date, give us a call at 978-921-2272 to make your reservation.
For smaller events an e-mail confirmation along with a deposit would secure the date.
For large events, we will need A signed contract along with stated deposit.
Upon receipt, we will return a copy of the signed agreement.
Q. What if rain is in the forecast on the day of our event?
A. You may postpone your event if you let us know by 6:00pm two days before the event. You can reschedule based on availability.
Q. What if it rains during the event?
A. We all get wet unless you have made suitable protection for your guests.
Q. When do I need to give you a final guest count?
A. 10 days before your event by phone or e-mail. At this point you cannot decrease the guest count.
Q. What if my guest count increases or decreases days before my event?
A. After you give us your final guest count, 10 days before your event, you can add to the guest count by contacting us but you cannot decrease the number at this point.
Set-Up & Serving Times:
Q. How long does it take to set-up the buffet & prepare the meal after you arrive at our site?
A. Times vary depending on service options. For delivery & set up we arrive approximately 30-60 minutes prior to your serving time? For full service usually 60 minutes prior to your serving time but may vary depending on menu and guest count.
Q. What about a serving time?
A. Please do not confuse the serving time with the arrival time of your guests. If you are planning to have cocktails or appetizers, we suggest a serving time of 1 hour after the arrival time of your guests. It is important to provide our staff with the correct serving time so that our staff can have your food properly prepared and hot when you’re ready to have it served.
Q. How long will it take for my guests to be served?
A. This depends on the guest count and if you have requested more than one buffet/serving line.
Q. How long will the food be available for my guests?
A. The buffet/serving line will be open for 1 to 1&1/2 hours, depending on the # of guests.
General Preparations & Info:
Q. What should we provide?
A. A suitable site, two 8’ buffet tables (unless otherwise specified) on a level service and hungry people who really want to enjoy some delicious BBQ!!!
Q. What is expected of me to get ready for the BBQ?
A. Our staff would appreciate having adequate access to the buffet/cooking area which includes a parking spot as close to the area as possible. A level surface for the buffet tables. If it is at night, adequate lighting for the buffet/cooking area.
Q .On Packages with Full Service Option what do you provide?
A. Quality food, disposable plates and flatware, serving utensils and chafing pans. We appropriately decorate the buffet, display a framed menu & place cards for each food item. Wet ones & extra paper towels (Up graded disposables place settings or china available)
Q. What happens if more people show up than we guaranteed? Will there be enough food for them?
A. If it’s full service, for emergency purposes, we bring 5-10% more food than you guaranteed.
Q. Will “seconds” be available?
A. After everyone has been served, if more of your menu choices are available, it’s all yours.
Q. What do you do with the leftovers?
A. After everyone is full, if there are any leftovers, we will pack them up and put them where you request. (We are not responsible for the consumption of leftover food that has not been stored properly)
Q. Will we need a fire permit?
A. No, our grills are gas fired units and do not require a fire permit.
Q. Are you insured?
A. Yes, we are fully insured and our employees are properly covered.
Clean-Up & Payment:
Q. After the meal is served, how long will it take your personnel to clean up and vacate the site?
A. We’ll never rush you, but it is likely we will be gone two hours after we begin serving.
Q. Do you clean up the site?
A. We leave the site as clean as we found it. After we have finished serving, if time allows, we will go pick up anything disposable (excluding alcohol related items) on the guest tables and surrounding area.
Q. What about payment & gratuity?
A. Payment is due in full on the day of the event unless prior arrangements have been agreed upon. As for gratuity, it can be added to your credit card or offered in cash, which is greatly appreciated for a job well done!